| OUR CREED
We plan our journey with the end in mind. Knowing what we want
to accomplish helps us create the most efficient path to accomplishing
With 1,800 nationwide competitors, we have chosen to
distinguish ourselves through our integrity, always doing what is right.
Providing service of the highest integrity will be the hallmark of our
Every customer is unique, and every
project is different, so we must maintain the agility to exceed expectations,
serving customers in the fashion that best meets their needs. Anything
less than a WOW factor every time is unacceptable.
We strive to learn and improve
continuously, studying everything we’ve done and looking for
ways to do it better. Each improvement speaks highly of the methods
used in the past, without which we would not have been able to achieve
the next step. Teaching links our vision to our everyday tasks and
is a shared responsibility.
At Wilkie Sanderson, quality is not negotiable. Our
clients expect and deserve quality products and services. We have a
long history of attention to detail and superb craftsmanship. Wilkie
Sanderson will never have a quality inspector, because quality is the
mindset and the responsibility of all.
Our commitment to deliver
on time every time both to internal and to external customers distinguishes
us from our competitors. We have processes in place throughout the
organization to monitor delivery, including a bottleneck report that
identifies any slowdowns.
We are a responsible manufacturer, operating in an efficient,
profitable manner, continually striving to improve our business. We want
to improve our efficiency whenever we can while maintaining our high
standards of quality and integrity. To help us meet our customer needs,
we make sure our processes stay strong.
We continuously improve by measuring characteristics
that are important to our internal and external customers and that
are relevant to the success of Wilkie Sanderson, including delivery
time, consumer satisfaction and cost of quality. The accuracy of our
course depends upon consistent collection and analysis of appropriate
We communicate the right information to the right people
in the right way. We manage the information flow to our internal and
external customers using the correct tools and technologies. Managing
project information and effectively communicating with our customers
over great distances is strategic to our growth.
We are masters of our target markets. By dividing the
woodworking industry into logical market segments with distinct characteristics,
we can customize our approach to each market segment in which we choose
to do business.
We achieve sustainable growth. Our
customer base is split over a variety of market segments and among a
variety of general contractors, giving us a strong base from which to
achieve sustainable growth.
We support the communities we serve. We are a growing,
stable company that offers meaningful work for citizens of our community.
In addition, we commit a portion of annual profits to charities and encourage
employee involvement in charitable community activities.